🛡️ Privacy notice

Information used

• For customers: full name, Nigerian phone number, service address, household contact and property information. An email may be added for receipts or account recovery.
• Customers are not asked for a routine selfie or government ID to book ordinary cleaning.
• For HomeCare Pros: identity, live-selfie, address, reference, guarantor, training and payout information needed for work verification.
• Booking, location, arrival, checklist, media, support, rating and incident records.
• Wallet, bill beneficiary and meter references, reminder choices, Paystack customer and reusable authorization references, masked card details, refunds, withdrawals and payout records. HomeCare does not store complete card numbers, PINs, CVVs or OTPs.
• Device, security, consent and policy-version records needed to protect accounts and prove authorized actions.

Why it is used

HomeCare uses customer details to create and deliver bookings, HomeCare Pro verification to approve and protect the workforce, and payment data to fund, secure and reconcile money movements. Information is also used to prevent fraud, support safety, resolve disputes, improve operations and meet applicable legal and accounting duties.

HomeCare Pro identity checks

Prembly processes a HomeCare Pro’s submitted identity document, live facial check, contact details and related device or verification data to perform the configured identity workflow. HomeCare receives the verification result and reference needed for Operations review. HomeCare does not treat the browser return screen alone as proof of verification; only the signed provider result can update the application.

Sharing and access

An assigned HomeCare Pro receives the home, access details and customer phone number needed for directions and access during the active visit. The number must not be saved, reused for direct work or shared. Customers receive the HomeCare Pro’s approved service profile. Approved vendors, including Prembly for HomeCare Pro identity checks, may process identity, payment, messaging, maps, hosting and support data under contractual safeguards.

Retention and control

Data is retained only as long as needed for the service, safety, disputes and applicable law. Users may request access, correction, export or deletion; financial, fraud, tax and safety records may remain restricted for their required retention period.